1. Parties & definitions
These Terms of Service ("Terms") govern your use of the SkipDrop platform. SkipDrop is provided by BotAndBotty (Pty) Ltd, a private company incorporated in the Republic of South Africa ("SkipDrop", "we", "us"). The person or business that has registered for a SkipDrop tenant account is the "Operator" ("you").
For the purposes of these Terms:
- End Customer— a person or business that books a skip, receives a service, or whose details are otherwise loaded into the Operator's SkipDrop tenant.
- Service — the SkipDrop software-as-a-service platform, including all websites, sub-domains, APIs, and integrations.
- Personal Information— has the meaning given in the Protection of Personal Information Act 4 of 2013 ("POPI Act").
- Schedule 1 — the POPI § 21 Operator Agreement, which is incorporated into these Terms by reference.
2. Service description
SkipDrop is a multi-tenant SaaS for managing skip-bin operations: customer and site records, fleet, dispatch, day-of-job tracking, invoicing, and related operational workflows. Each Operator gets an isolated tenant identified by a sub-domain on skipdrop.co.za.
3. Account & access
Sign-in is via one-time password (OTP) only — no passwords are stored. You are responsible for keeping your sign-in cell number and email address secure, for the actions of every user you add to your tenant, and for promptly revoking access for departing staff.
4. Acceptable use
You must not:
- Use the Service in breach of any law (including the POPI Act, the Consumer Protection Act 68 of 2008 ("CPA"), the National Credit Act 34 of 2005 ("NCA"), or the Electronic Communications and Transactions Act 25 of 2002).
- Probe, scan, or attempt to compromise the security of the Service or any other tenant.
- Upload illegal content, malware, or content infringing third-party rights.
- Impersonate another person or business, or misrepresent your tenant's registration / VAT / banking details on customer-facing documents.
- Resell, white-label, or sub-licence the Service without our written consent.
5. Subscription, fees & cancellation
Subscription fees are billed monthly in advance via PayFast. The plan, price, and billing cycle in effect at the time you signed up apply until changed. You may cancel at any time from inside the platform; cancellation takes effect at the end of your current billing month. Partial months are not refunded.
We may change subscription prices on 30 days' prior written notice. If you do not accept a price change, you may cancel before it takes effect.
6. Operator responsibilities for End Customers
In relation to your End Customers, you are the responsible party under the POPI Act. You must publish your own privacy notice, have a lawful basis for processing, and respond to data-subject requests. SkipDrop acts as your Operator (in the POPI sense) under the Operator Agreement in Schedule 1.
You are also responsible for the lawfulness of the services you sell to End Customers and for complying with the CPA in your dealings with them.
7. Tax & accounting
SkipDrop generates documents (quotes, invoices, statements) based on the data you enter into your tenant. You are responsible for ensuring those documents comply with the Value-Added Tax Act 89 of 1991, the Tax Administration Act 28 of 2011, the Companies Act 71 of 2008 (where applicable), and SARS requirements — including verifying that your registration number, VAT number, banking details, and customer details are correct on every issued document.
8. Intellectual property
All data you load into your tenant (customers, sites, jobs, invoices, photos, etc.) remains yours. We claim no ownership of your data. The SkipDrop platform, its source code, designs, trade marks, and documentation remain ours.
You grant us a limited, non-exclusive licence to host, copy, transmit, and display your data solely to the extent needed to provide the Service.
9. Service availability
We use commercially reasonable efforts to keep the Service available. At this tier we do notoffer a service-level agreement ("SLA") with uptime guarantees. Planned maintenance will be announced in advance where feasible; emergency maintenance may be done without notice.
10. Warranty disclaimer
The Service is provided "as is". To the maximum extent permitted by law (including, where applicable, section 56 of the CPA), we disclaim all express and implied warranties — including merchantability, fitness for a particular purpose, accuracy, and non-infringement.
Where you contract with us as a business (i.e. you are not a "consumer" as defined in the CPA), implied fitness-for-purpose warranties are excluded in addition to the above.
11. Limitation of liability
Our total aggregate liability to you, however arising, is capped at the fees you actually paid us in the twelve (12) months preceding the event giving rise to the claim. We are not liable for any indirect, incidental, special, punitive, or consequential damages, or for lost profits, lost revenue, lost goodwill, or loss of data.
Nothing in this clause limits liability that, as a matter of law, cannot be limited — including liability for our gross negligence, our fraud, or statutory minimums under the CPA where you qualify as a consumer.
12. Indemnity
You indemnify SkipDrop, BotAndBotty (Pty) Ltd, and its directors, officers, and employees against any claim, loss, or expense (including reasonable legal fees) arising from claims made by your End Customers, your staff, or any third party in relation to your data, your pricing, your business decisions, or your breach of these Terms.
We indemnify you against any third-party claim that the SkipDrop platform itself (as we provide it, unmodified) infringes a South African registered intellectual-property right, capped at the limitation in clause 11.
13. Suspension & termination
We may suspend or terminate your tenant on seven (7) days' written notice for non-payment or for material breach of clause 4 (acceptable use). On termination, your tenant will be flagged inactive and you will have thirty (30) days to export your data (clause 14) before deletion.
We may suspend immediately and without notice where required by law or to prevent imminent harm to other tenants, our infrastructure, or third parties.
14. Data export & portability
You may export your tenant data at any time during your subscription and for thirty (30) days after termination, in a structured, commonly-used, machine-readable format. This right exists in addition to your data-subject access rights under POPI § 23.
15. Modifications
We may amend these Terms from time to time. Material changes will be notified to you by email and inside the platform on at least thirty (30) days' notice. Your continued use of the Service after the change takes effect constitutes acceptance of the new version.
16. Jurisdiction & dispute resolution
These Terms are governed by the law of the Republic of South Africa. You and we submit to the exclusive jurisdiction of the Western Cape Division of the High Court of South Africa.
Before litigating, the parties will (i) attempt in good faith to resolve the dispute by negotiation between senior representatives for a period of at least fourteen (14) days, and then (ii) refer any unresolved dispute to arbitration under the Expedited Rules of the Arbitration Foundation of Southern Africa (AFSA). This clause does not prevent either party from seeking urgent interdictory relief from a court.
17. Force majeure
Neither party is liable for failure or delay caused by events beyond its reasonable control, including: outages or failures at our infrastructure suppliers (currently Supabase, Vercel, Resend, SMS Portal, PayFast); state action; civil unrest; pandemic; load-shedding; nation-wide telecommunications or internet failure; or natural disaster.
18. Notices
Notices to SkipDrop must be sent to bot@botandbotty.com. Notices to you will be sent to the email address on file for the Operator's owner account. Notices are deemed received twenty-four (24) hours after sending, absent a bounce.
19. Entire agreement & severability
These Terms (together with Schedule 1 — the Operator Agreement, which is incorporated by reference) constitute the entire agreement between you and us in relation to the Service, and supersede any prior understanding or representation. If any provision is found to be unenforceable, the rest of the Terms remain in force.
20. Effective date & version
Version 1.1.0 — effective 1 June 2026.