Privacy notice

How the waste operator you booked with collects and uses your personal information, in line with South Africa's Protection of Personal Information Act (POPIA).

What we collect

Your name, contact number, email (if given), and the service address for your skip — only what is needed to quote, deliver, collect, and invoice your booking.

Why we use it

To fulfil your booking: scheduling, dispatching a driver, contacting you about the job (SMS/WhatsApp), invoicing, and keeping a record of the service.

Who sees it

The operator and its drivers/staff. We do not sell your information. Service providers (e.g. SMS and payment processors) process it only to deliver the service.

How long we keep it

For as long as needed to provide the service and to meet tax/legal record-keeping obligations, after which it is deleted or anonymised.

Your rights

You may ask the operator for a copy of the personal information they hold about you, ask them to correct it, or ask them to delete it (subject to legal record-keeping). Contact the operator you booked with to exercise these rights.

Where your data lives

SkipDrop processes personal information using the following sub-processors: Supabase (EU — database), Vercel (US — application hosting), Resend (US — transactional email), SMS Portal (South Africa — SMS), PayFast (South Africa — payments).

Cross-border transfers occur under POPI § 72(1)(c) — necessary for performance of the contract between you and the operator you booked with.